Care & Maintenance

Keep Your Floor Looking Good

A little regular care will help keep your flooring clean, comfortable and looking its best.

DO

Sweep or vacuum regularly
Remove dust, dirt and grit to help prevent scratches.

Clean spills promptly
Wipe up water, drinks and other spills as soon as possible.

Use a damp mop
Use a well-wrung mop. Avoid excessive water.

Use suitable cleaning products
Choose a cleaner recommended for your flooring type.

Use furniture pads
Place felt or suitable protective pads under furniture legs.

Lift heavy furniture
Do not drag furniture or heavy objects across the floor.

Use entrance mats
Mats can help reduce dirt, sand and moisture brought indoors.

AVOID

Excessive water
Do not flood or soak the floor.

Harsh chemicals
Avoid abrasive cleaners, strong solvents and unsuitable chemicals.

Dragging furniture
Dragging can cause scratches, dents or surface damage.

Sharp objects
Keep sharp or rough objects away from the flooring.

Steam cleaning
Do not use a steam mop unless approved for your specific flooring product.

Prolonged moisture
Repair leaks and remove standing water promptly.

Important

Minor variations in colour, grain, pattern and texture are normal for flooring products and are not considered defects.

Damage caused by improper cleaning, excessive moisture, misuse, accidents or dragging furniture may not be covered by the warranty.

For product-specific care instructions, please contact our customer service team via WhatsApp or our Contact Form.