Warranty Terms

10-Year Material Warranty

1-Year Workmanship Warranty

At Jireh Design & Trading, we stand behind the quality of the flooring materials we supply and the workmanship of our installation team.

Every eligible flooring installation comes with:

10-Year Material Warranty
Covers manufacturing-related defects in the flooring material, subject to the terms and exclusions below.

1-Year Workmanship Warranty
Covers defects directly caused by our installation workmanship.

What Our Warranty Covers

Material Warranty — 10 Years

Our 10-year material warranty covers eligible manufacturing defects that affect the normal use or performance of the flooring.

Where a valid material defect is established, Jireh Flooring may, at our reasonable discretion:

  • Repair the affected area

  • Replace the affected flooring

  • Provide another appropriate remedy

The remedy will depend on the nature and extent of the issue and the availability of the original product.

Workmanship Warranty — 1 Year

Our 1-year workmanship warranty covers defects that are directly attributable to the installation carried out by Jireh Flooring.

After receiving a warranty claim, we may arrange an inspection to determine whether the issue is related to our installation workmanship.

Where the issue is confirmed to be a workmanship defect covered by the warranty, reasonable rectification will be carried out.

What Is Not Covered

Our warranty does not cover damage, defects or problems caused by conditions outside the flooring material or our workmanship.

This includes:

Existing Floor & Substrate

The warranty does not cover problems originating from the existing floor or substrate, including:

  • Existing tiles popping

  • Existing tiles cracking

  • Hollow or loose existing tiles

  • Structural movement

  • Movement of the existing substrate

  • Unevenness or deterioration of the underlying floor

  • Pre-existing defects

For example, if existing tiles beneath our flooring installation subsequently pop due to natural movement or other causes unrelated to our workmanship, this is not covered by our warranty.

Water & Moisture

The warranty does not cover damage caused by:

  • Flooding

  • Water leakage

  • Excessive moisture

  • Prolonged exposure to water

  • Moisture-related substrate problems

Accidental & Physical Damage

The warranty does not cover damage caused by:

  • Heavy impact

  • Dropping heavy objects

  • Dragging furniture

  • Improper use

  • Accidents

  • Abuse or misuse

  • Scratches or damage caused by objects or activities outside normal use

Cleaning & Maintenance

The warranty may not apply where damage results from improper cleaning, maintenance or the use of unsuitable cleaning products or chemicals.

Customers are responsible for following the recommended care and maintenance requirements for the flooring.

Unauthorised Works

The warranty does not cover issues resulting from modifications, repairs, alterations or installation work carried out by parties other than Jireh Flooring, unless otherwise agreed in writing.

Natural Colour & Grain Variation

Flooring is a manufactured product and may have variations between individual pieces.

Differences may occur in:

  • Colour

  • Shade

  • Tone

  • Grain

  • Knots

  • Pattern

  • Texture

  • Markings

Individual planks or tiles may not have identical grain patterns or markings.

These variations are normal characteristics of flooring products and are not considered manufacturing defects.

Website & Sample Colour Variation

The colour shown on our website, photographs or digital screens may appear slightly different from the actual flooring.

Actual flooring may also vary slightly from physical samples due to:

  • Lighting conditions

  • Screen settings

  • Photography

  • Manufacturing batches

  • Production variations

Minor differences in colour or shade between samples, photographs and installed flooring are therefore not considered warranty defects.

Furniture, Walls, Skirting & Appliances

Our installers will take reasonable care when working around existing furniture, walls, skirting, appliances, cabinets and other items.

However, Jireh Flooring does not accept responsibility for pre-existing damage, weakness or deterioration affecting these items.

Customers should remove or protect valuable, fragile or sensitive items before installation.

How to Make a Warranty Claim

We want to make the warranty process as straightforward as possible.

If you notice an issue with your flooring, please contact our Customer Service team through:

WhatsApp Customer Service
or
Our Website Contact Form

Please provide:

1. Your name
2. Order or quotation details
3. Installation address
4. Description of the issue
5. Photos or videos showing the issue
6. Approximate date the issue was first noticed

Our team will review the information and may arrange an on-site inspection where necessary.

Inspection & Rectification

Once a warranty claim is received, Jireh Flooring may inspect the affected area to determine the cause of the issue.

The inspection may establish whether the issue is:

Covered by warranty
A manufacturing defect or workmanship defect attributable to Jireh Flooring.

Not covered by warranty
An issue caused by the existing substrate, natural movement, water or moisture, misuse, accidental damage, normal product variation or another excluded condition.

Where an issue is confirmed to be covered by warranty, Jireh Flooring will arrange reasonable rectification.

Where an issue is determined not to be covered by warranty, any inspection, repair, replacement or remedial works may be chargeable.

Warranty Remedy

Where a valid warranty claim is approved, Jireh Flooring may, at our reasonable discretion:

Repair
Repair the affected area where reasonably possible.

Replace
Replace the affected flooring material where repair is not reasonably practical.

Rectify
Carry out reasonable corrective installation work where the issue is caused by our workmanship.

A warranty claim affecting one area does not automatically entitle the Customer to replacement of the entire floor.

Replacement materials may have minor differences from the originally installed flooring due to manufacturing batches, product availability or discontinued products.

Warranty Period

Flooring Material 10 Years

Installation Workmanship 1 Year

The applicable warranty period begins from the date stated on the relevant quotation, invoice or other agreed documentation.

Important Warranty Conditions

To maintain warranty coverage, customers should:

  • Use the flooring for its intended purpose.

  • Follow the recommended cleaning and maintenance instructions.

  • Protect the flooring from excessive water and moisture.

  • Avoid dragging heavy furniture across the flooring.

  • Use suitable protective pads where appropriate.

  • Contact Jireh Flooring promptly when an issue is discovered.

  • Avoid attempting unauthorised repairs before contacting us.

Unauthorised repairs or modifications may affect warranty coverage.

Our Commitment

We believe good service does not end after installation.

When you contact us regarding a flooring issue, our team will review the matter and, where appropriate, arrange an inspection and reasonable rectification in accordance with the applicable warranty.

Our goal is to provide you with flooring that looks good, performs well and gives you confidence in your investment.

Jireh Design & Trading

10-Year Material Warranty
1-Year Workmanship Warranty

For warranty claims and after-sales support:

WhatsApp Customer Service
Website Contact Form

This Warranty Policy should be read together with Jireh Flooring's Terms & Conditions and the specific terms stated in the Customer's quotation or invoice. Where there is any conflict, the applicable written quotation or agreement will prevail to the extent of the conflict.

Warranty rights are subject to applicable laws of Singapore.